Outlook 2016 oab not updating in cached mode

In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List.

**NOTE** Please read this section carefully, or your update will not work!!

Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.

may not be available even though such changes have been made in Active Directory.

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When it didn’t or when you want to make sure you do have the latest OAB available, you could manually trigger an update from within Outlook as well.While in Offline mode you will have to enter the full email address for any recipient that isn't saved in your contacts list.After completing these steps, you can reopen Outlook, make sure that it is not in Offline mode, and search for an email address to confirm that it is now referencing the most current global address book.Now, if you are like most organisations then outlook will be operating in cached mode.So log in to OWA and test if you can see the new users there.A fairly common (and annoying) problem which seems to like to popup after migrations, yet not unsolvable.The key issue here is that there are new users added to the directory but they are not showing up in outlook.Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??OAB files manually From here: C:\Users\%username%\App Data\Local\Microsoft\Outlook\Offline Address Books\*\*.* 3) Delete and Recreate their Outlook Profile Start Outlook again and follow Prompts A: There are five ways. Murray has been working in IT for over 15 years specializing in the Messaging Arena and in particular IBM Domino and Microsoft Exchange and now of course Office 365.

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