Steak ‘n Shake was founded by Gus Belt in Normal, Illinois in 1934. Steak ‘n Shake has more than 400 company-owned Steak ‘n Shakes and 100 more that are franchised, including 40 in the United Arab Emirates.The companies’ original slogan was “In sight must be right,” which referred to Gus’ custom of grinding steaks and tenderloins into ground beef right in front of the customers. Typical locations have sit-down restaurants, drive-thru, and front window service, making Steak ‘n Shake a combination of fast-food-to-go and diner-style-sit-down services.I thought about it for a minute and asked her again if she would ask her to come speak with me.She went back & the manager came out this time but with an attitude.Went today during lunch time and had the Worst experience. Now Im extremely pissed as if she didnt see this whole thing unfold from a not secured top.She started out rude & rushing over drive thru intercom so I should have known this was going to be a bad service. I say are you kidding me she says its policy now finally handing me napkins.I would really appreciate you letting me know if there is anything else I could eat there such as chili, fries & orange freeze.Fatima told me they have one big vat of oil and they put french fries in one basket, and breaded items in the others so that would cause the fries to have gluten.
It’s not fun to be this way and have to read ingredients on everything so a waitress with an attitude is more than unnecessary and with a title of manager is even worse.
Ericka took off and as she was walking away she turned and kept staring at me with that GTH look.
Anyway, Fatima was so very nice and so helpful even cooked my hamburger patty on the grill and over seen the making of my salad so she knew it was fine. I’m very happy she came to my rescue so I could enjoy somewhat of a meal with my husband and didn’t have to go somewhere else for me to eat.
I was very displeased on how dirty the restaurant was and the unsanitary conditions and the unprofessionalism of the staff.
I have videos to show everything unsanitary Reply My husband & I visited your Steak & Shake in Newnan, Ga 2-3 days ago and I had the worse experience I have ever had at this facility.